promise to you
Hospiscare, we want you to feel that supporting us is a positive, worthwhile
and rewarding experience. We promise to respect any personal data that you are
happy to share with us or allow other organisations to give to us. Many people throughout our local community of
patients registered with the Sid Valley Practice depend on our care and support
and, quite simply, we couldn’t be there for them without supporters like you.
How we collect your
personal data and why
The legal basis for
using your data in the ways referred to in this Policy is that it is in our
legitimate interests, enabling us to run our charity effectively, process and
manage your support for us, understand our supporters better and send you news
and information about our work, fundraising activities and events.
information in different ways:
1. You give us your
When you become a supporter, make a donation, register, attend or buy a
ticket for a fundraising activity or event, volunteer, share your story with us
or support us in any other way we will collect details that enable
us to process or administer our relationship with you and any payment made by you.
2. You give us your
When you use online
fundraising sites such as BTMyDonate or Justgiving you may agree to them
sending us your details so that we can contact you to say thank you. If you register for a fundraising activity or event
or sign up for a newsletter via our website, the details you submit are
collected on our behalf by our website provider. If you set up a standing order
or direct debit, your bank will send us enough details to be able to process or
administer your donations. You may agree to let a friend or colleague give us
your details when registering for an event.
data we collect and why
When you become a supporter,
make a donation, register, attend or buy a ticket for a fundraising activity or
event, volunteer, share your story with us or support us in any other way we
will always ask for your full name and address details so that we can process
and administer our relationship with you and any payment made by you.
On occasion, when it
is appropriate, we may also ask you for further information such as:
date of birth
you are making a donation to us; in particular whether you are donating in
memory of someone and your relationship with that person
interests and activities
We need these
details as we would like to understand more about you so that we can provide
you with any products or services that you ask for as well as to improve our
service to you. If you register, attend or buy a ticket for a fundraising
activity or event we may also ask you for additional information so that we can
make sure we deliver an event that is safe and which can be fully enjoyed by
the people taking part.
we share your data with
promise never to sell your data to any third party or share it with any third
party for marketing purposes.
do need to share your data with organisations that work on our behalf or supply
us with services that require your data in order to deliver these services. These
HMRC: HMRC reserves the
right to inspect our gift aid files and claim procedures at any time.
Mailing companies: We may send your data to
printers and mailing companies who we use to send out mailings and use MailChimp to send out emails for us.
profiling and international transfers
We may on occasion
compare our database or sections of our database to other parts of it or with geodemographic
data to make decisions about the communications that we send supporters or the fundraising
events to which we invite them and use data screening companies (such as the
Fundraising Preference Service and Telephone Preference Service) to make sure
that we do not contact people inappropriately.
Otherwise, we do not use your data for data profiling or automated
We may use MailChimp to send out emails for us. MailChimp is based in
the USA but participates in and has certified its compliance with the EU-U.S.
Privacy Shield Framework approved
by the European Commission enabling data to be transferred outside the EU.
Other than any use
of MailChimp to send emails as referred to above, your personal data will not
be transferred outside the EU or to any international organisations.
long we will keep your data
We will only keep
your personal data for as long as is necessary.
Subject to any requirement to keep your personal data for regulatory or
accounting purposes or to meet contractual or legal requirements (including
providing evidence in a contested legacy claim), we will keep it for no longer
than six years after the end of the year in which your relationship with us
Right to access
personal data and amend incorrect information
have the right to know what data we hold about you and to ask to see a copy of
this at any time. We will send it to you within one month after receiving your
written request, with details of the data you wish to see and proof of your
identity. Requests to see a copy of the
information we hold on you should be made to:
01395 578707 Email: firstname.lastname@example.org
We will accept requests by mail, email or
telephone and we will respond to such requests in the same format in which the
request was received.
If any part of your
data is inaccurate or missing, please let us know so that we can amend it; any
amendments you tell us about will be corrected within one month of receipt.
of consent and Deletion of your data
You have the right
to withdraw your consent to receive news and information from us at any time by
making a written request as set out above.
consent does not mean that we will never contact you. We may need to communicate
with you about administrative matters in order to process a transaction or for
another business reason.
You also have the
right to request that we delete your data in full by making a written request
as set out above.
to this policy
We may change or
update this policy from time to time. If we make significant changes to how we
use your data we will make this clear on our website and we may also write to
you directly to tell you about it.